Refund policy

Refund & Replacement Policy

Effective Date: 28 February 2025

At Testo Foods, we take pride in delivering high-quality products. Since our products are perishable food items, we do not offer refunds. However, we are happy to provide a replacement if you receive a product that is damaged, defective, or incorrect.

 

Eligibility for Replacement

A replacement request will only be accepted if:

• The product is damaged or leaking upon delivery.
• You receive the wrong product in your order.
• The product is past its expiry date at the time of delivery.

 

Replacement Process

1. Raise a Request:
   Contact us within 24 hours of receiving your order. You can reach us at info@testofoods.com with your Order ID and clear photos/videos showing the damaged or incorrect product.
   
2. Review & Approval:
   Our team will review your request within 48 hours. If approved, a replacement product will be shipped to you at no additional cost.
   
   
3. No Replacement Possible If:
   • The product is opened and partially consumed.
   • The request is raised after 24 hours of delivery.
   • The damage is caused due to mishandling after delivery.

 

No Refund Policy

• We do not process refunds under any circumstances.
• Replacement is the only resolution offered in case of eligible issues.

 

Contact Us

For any concerns related to your order, you can contact us at:
Email: info@testofoods.com
Phone: (Add your contact number if needed)
Website: https://testofoods.com